Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“The visit I had to your center was extremely comfortable and was a great experience. The doctor went out of his way to help me as did the nurses. They went out of the way to make me as comfortable as possible as well as to give me as much knowledge as needed. The doctor went over and beyond with what is necessary for him to do. If I had to say how much I enjoyed a surgery, I would have to say this was my most enjoyable experience for surgery.”
“This was my 4th procedure at this center. They are friendly, conscientious and overall excellent. They always repeat the instructions clearly and never make you feel rushed if you have questions. I was especially impressed with the way they were quick, efficient yet friendly and attentive to my comfort. Very organized and clear in their instructions which is much appreciated when many patients are elderly and possibly hard of hearing. “
“My experience was delightful, the nurses were fun to chat with, funny, pleasant, explanatory with directions. Can’t wait to get the next eye done. I also was out in a timely manner. “
“this was an excellent experience. everyone was kind, knowledgeable, helpful and made me feel very comfortable. the front desk people, the nurses and aides, anesthesia, physician….were all excellent and kind and helpful. I felt well taken care of. I expressed to dr. miller what a nice experience it was and what a great facility and staff. and you even sent a card after in the mail to wish me a great recovery. very well done! thank you!”
“I had a good experience & can see well again. I would recommend this clinic & doctor to all my friends. I am completely satisfied!”
“Efficient, professional. care was provided in a modern, clean and friendly environment.”
“People there were wonderful; I felt NO stress at any time. That’s something.”
“Very efficiently run clinic. The personnel were happy, smiling, and very accommodating and performed their jobs very well.”
“I was well treated and professionally taken care of.. I liked the nursing staff and the attention paid to me. I felt I was in good hands and was impressed with talent it took to do the job..”
“care was excellent, everyone seemed very concerned that I was comfortable. checked in was on time, which is greatly appreciated. everything was explained to my satisfaction. I felt well cared for, thanks so much!!”
“if you have to have surgery, I would say that this was a positive experience.”
“All personnel were extremely helpful and considerate. Patients are lucky to have such a positive experience.”
“I was treated with courtesy, kindness and respect at this facility. My comfort and well being was important to those in charge. I recommend them very highly.”